Control Systems and Computers

https://doi.org/10.15407/csc.2020.04.014

Control Systems and Computers, 2020, Issue 4 (288), pp. 14-20.

UDK 004.9 + 681.51

Palagin Olexander V., doctor of technical sciences, professor, member of NAS of Ukraine, Deputy Director of V.M.Glushkov Institute of Cybernetics  of NAS of Ukraine, Glushkov ave., 40, Kyiv, 03187, Ukraine, palagin_a@ukr.net, https://orcid.org/0000-0003-3223-1391.

Bahatskyi Valentyn O., doctor of technical sciences, Leading Researcher of V.M.Glushkov Institute of Cybernetics  of NAS of Ukraine, Glushkov ave., 40, Kyiv, 03187, Ukraine, bagatskijva@gmail.com, https://orcid.org/0000-0003-2550-3133.

Bahatskyi Oleksii V., PhD (Eng.), Senior Research Associate of V.M.Glushkov Institute of Cybernetics  of NAS of Ukraine, Glushkov ave., 40, Kyiv, 03187, Ukraine, bagatskyy.o.v@gmail.com, https://orcid.org/0000-0003-2969-6630.

A NEW APPROACH TO DETERMINING THE QUALITY
OF PUBLIC UTILITIES

Introduction. Today, determining in the quality of public utility at the consumer can lead to a decrease in payment only for the temperature of hot water and heat. For other public utilities, a reduction in payment for low-quality public utilities is not provided.

A Problem. The definition of generalized quality of public utility by several quality parameters and the relationship of generalized quality with payment for services are not currently developed both theoretically and in practical terms.

Purpose of this article. To develop an approach to determining the generalized quality of a public utility, in which a decrease in the quality of a utility automatically leads to a decrease in payment for it, without resorting to legal procedures.

Materials and methods. Experimental data (changes in voltage at its nominal values of amplitude and frequency in electric network), statistical methods, methods of multi-criteria optimization.

Results. New methods for determining the generalized quality of utility have been developed. Its where tested on an experimental model of the device to determine the quality of electricity supply from voltage and frequency.

Conclusions. A unified approach is proposed for determining the quality of utilities, which allows you to determine both the quality of the utility and the quality of the services consumed by a particular consumer.

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Keywords: public utilities, quality, generalized quality factor, payment for utilities

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Received 17.07.2020