Control Systems and Computers

https://doi.org/10.15407/csc.2021.02.003

Control Systems and Computers, 2021, Issue 2-3 (292-293), pp. 3-19.

UDC 007:330.341

V.I. GRITSENKO, Corresponding Member of the Ukrainian Academy of Sciences, Director, International Research and Training Center for Information Technologies and Systems of the NAS of Ukraine and of the MES of Ukraine, Acad. Glushkov ave., 40, Kyiv, 03187, Ukraine, vig@irtc.org.uaL

L.I. BAZAN, Ph.D. (Econ.), Associate Professor,
International Research and Training Center for Information Technologies and Systems of the NAS of Ukraine and of the MES of Ukraine, 40, Acad. Glushkov ave., Kyiv, 03187, Ukraine, bazmil@ukr.net

QUALIMETRIC APPROACH TO MODELING ESTIMATES
OF THE SYNERGY EFFECT OF FUNCTIONING
TRANSPORTATION AND LOGISTICS SYSTEM

Formulation of the problem. The digital economy, being customer-oriented, highlights the provision of high quality services and processes. The successful solution of this problem depends on many factors, among which the assessment of the quality of the service of logistics services by the transport system plays an important role.

Purpose. For the sustainable development of the transport and logistics system, it is necessary to develop a concept for ensuring the assessment of the quality of logistics services based on a qualimetric approach to obtain a synergistic effect of the system’s functioning

Methodology. The methodology and problems of qualimetry concentrate on a comprehensive and quantitative assessment of the quality of objects of any nature, including logistics services. To solve the problem of assessing the synergistic effect of the qualitative functioning of the transport and logistics system, a nonparametric DEA (Data Envelopment Analysis) method is proposed, which is a highly intelligent method for analyzing the functioning environment due to the fact that its methodology is based on the intelligent technology of benchmarking – comparative analysis based on reference indicators (standards)

Results. The transport and logistics system, as an ordered set of elements with certain connections, has special systemic properties that are not inherent in individual elements, but allow for a synergistic effect in the process of functioning. The effect of logistic synergy arises in the process of mutual strengthening of relations between the internal and external environment at the level of input and output material and information flows. Quality management of logistics services is based on the provision of operational information about the quality of logistics services and timely management decisions to ensure this quality. In accordance with the principles of the standards, product quality management is aimed at ensuring customer satisfaction and continuously improving the quality of logistics services.

Conclusions. To find a general assessment of the efficiency of the functioning of the transport and logistics system based on the DEA method, the following were developed: a model for assessing the effectiveness of input (i.e., use of resources), oriented to the input, and a model for assessing the efficiency of an output (i.e. logistic system), that is output-oriented. The model developed on the basis of the DEA method for assessing the efficiency of the functioning of the transport and logistics system allows to evaluate it as a stable system in a certain period of time, using the normative quality of the performed logistics services.

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Keywords: logistics service, transport and logistics system, qualimetry, synergy.

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Received 06.04.2021